1. These Terms and Conditions will apply to the purchase of the goods detailed in our quotation (Goods) by the buyer (you or Customer) from OCCA Design Studio Ltd a company registered in Scotland under number SC551433 whose registered office is at 120 Baltic Chambers, 50 Wellington Street, Glasgow, G2 6HJ (we or us or Supplier).
  2. These Terms and Conditions will be deemed to have been accepted by you when you accept them, the Statement of Requirements or the quotation or from the date of any delivery of the Goods (whichever happens earlier) and will constitute the entire agreement between us and you. We reserve the right to amend these Terms and the documents referred to in these Terms at any time.
  3. These Terms and Conditions and the quotation (together, the Contract) apply to the purchase and sale of any Goods between us and you, to the exclusion of any other terms that you may look to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.



4. We work with you to provide a bespoke mix of FF&E and OS&E Goods and products selected specifically for your project from an extensive global supply chain of brands, suppliers & manufacturers. We will work in price bands that align with your budgets and aspirations for the project. We will also focus on suppliers & products that are available to meet your project programme.

5. We sell a full mix of FF&E and OS&E Goods and product categories along with bespoke and customised upholstery and joinery. We provide access to the Goods & products in one or some of the following ways:

(a) via our interior design service

(b) via our FF&E | OS&E Procurement service & schedules

(c) by developing mood boards & sample boards for you to select from

(d) by displaying products on our website

(e) by shopping with you personally in trade showrooms.

6. The description of the Goods is set out in our sales documentation unless expressly changed in our Statement of Requirements or quotation. In accepting the Statement of Requirements or quotation, you acknowledge that you have not relied upon any statement, promise or other representations about the Goods by us. Descriptions of the Goods set out in our sales documentation are intended as a guide only.

7. We may from time to time make changes to the specification of the Goods which are required to conform to any applicable safety or other statutory or regulatory requirements.


8. The price (Price) of the Goods is set out in our sales documentation which includes our Statement of Requirements document [S0R] and/or our quotation, current at the date of your order, or such other Price as we may agree in writing.

9. If the cost of the Goods to us increases due to any factor beyond our control including, but not limited to, material costs, labour costs, alteration of exchange rates or duties, or changes to delivery rates, we may increase the Price accordingly prior to delivery.

10. Any increase in the Price under the clause above will only take place after we have told you about it.

11. You may be entitled to discounts. Any and all discounts will be at our discretion.

12. The Price is inclusive of fees for packaging unless otherwise stated.

13. The Statement of Requirements or quotation will show the warehouse, transport and logistics costs associated with the delivery of the Goods from us to you or to your site, separately to the Price of the Goods.

14. The Price is exclusive of any applicable VAT, which will be applied at the ruling rate; and any other taxes or levies which are imposed or charged by any competent authority.

Cancellation and alteration

15. Details of the Goods as described in the clause above (Goods) and set out in our sales documentation are subject to alteration without notice and are not a contractual offer to sell the Goods which is capable of acceptance.

16. The quotation (including any non-standard price negotiated in accordance with the clause on Price (above) is valid for a period of 30 days only from the date shown in it unless expressly withdrawn by us at an earlier time.

17. Either party can cancel the order for any reason prior to your acceptance (or rejection) of the quotation. By placing an order for non-standard, customised, made-to-order or special-order Goods with us, you are deemed to have considered all factors listed that might affect the order. You will not be able to change the order once the item has entered into production and a restocking charge of 50% will apply if you later choose to cancel or amend that order.

18. We will invoice you for the Price either:

(a) on acceptance of the Price identified on the sales documentation and prior to delivery; or at any time after delivery of the Goods; or

(b) where the Goods are to be collected by you or where you wrongfully do not take delivery of the Goods, at any time after we have notified you that the Goods are ready for collection or we have tried to deliver them.

19. Unless agreed otherwise, in writing, in advance, our terms for the supply of all FF&E and OS&E Goods are proforma in staged payments. Prior to confirming the order for the Goods, we will issue a final Statement of Requirements or quotation along with a Draw Down Schedule that, in line with the Project Program, will identify four priority categories for the Goods based on lead-times for the Goods.

20. We will then issue four [or less] separate proforma invoices, in instalments across the duration of the project, in line with the Draw Down Schedule. These will be issued in advance of the shipment or delivery of our goods. You must pay the Price shown on the proforma invoice within 7 days of the date of our invoice. Works will not commence until payment of the proforma invoice is received and cleared in full, or otherwise according to any other credit terms agreed between us.

21. Payment is to be made by BACS unless otherwise agreed.

22. Nonpayment within the period set out above, we will result in suspension of deliveries until such time as payment is received and cleared. It may also impact our ability to complete the project on time.

23. If you do not pay for products that are delivered within 14 days of their delivery, we will suspend any further deliveries to you and without limiting any of our other rights or remedies for statutory interest, charge you interest at the rate of 8% per annum above the base rate of the Bank of England from time to time any amount outstanding until you pay in full.

24. Time for payment will be of the essence of the Contract between us and you.

25. All payments must be made in British Pounds [GBP] unless otherwise agreed in writing between us.

26. Both parties must pay all amounts due under these Terms and Conditions in full without any deduction or withholding except as required by law and neither party is entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.


27. Before placing your final order[s], we will work with you to determine the ability for your site to receive the Goods ordered. Where we have not specified but are only supplying the goods, it is your responsibility to ensure that the Goods ordered:will pass freely into your space of choice, they fit in the area for which they are intended

(a) are compatible with your other furnishings

(b) can be transported through your stairs and doorways

(c) there are no other issues that could make delivery more complicated or impossible

28. We will arrange for the delivery of the Goods to the address specified in the quotation, or your order or to another location we agree in writing

29. If you do not specify a delivery address or if we both agree, you will collect the Goods from our premises.

30. Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8 am to 8 pm.

31. If you do not take delivery of the Goods as scheduled, we may, at our discretion and without prejudice to any other rights:

(a) store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or

(b) make arrangements for the redelivery of the Goods and will charge you for the costs of such redelivery; and/or

(c) after 14 business days, resell or otherwise dispose of part or all of the Goods and charge you for any shortfall below the price of the Goods.

32. If redelivery is not possible as set out above, you agree to collect the Goods from our premises and notify us of this. We can charge you for all associated costs including, but not limited to, storage and insurance.

33. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

34. We can deliver the Goods by instalments, which will be invoiced and paid for separately. Each instalment is a separate contract. Any delay in delivery or defect in an instalment will not entitle you to cancel any other instalment.

Inspection and acceptance of Goods

35. Notwithstanding our own snagging & inspection of the goods on site, you must inspect the Goods on handover or collection.

36. If you identify any damages or shortages, you must inform us in writing within 5 days of delivery, providing details.

37. Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection.

38. Subject to your compliance with this clause and/or our agreement, you may return the Goods and we will, as appropriate, repair, or replace, or refund the Goods or part of them.

39. We will be under no liability or further obligation in relation to the Goods if:

(a) if you fail to provide notice as set above; and/or

(b) you make any further use of such Goods after giving notice under the clause above relating to damages and shortages; and/or

(c) the defect arises because you did not follow our oral or written instructions about the storage, commissioning, installation, use and maintenance of the Goods; and/or

(d) the defect arises from normal wear and tear of the Goods; and/or

(e) the defect arises from misuse or alteration of the Goods, negligence, willful damage or any other act by you, your employees or agents or any third parties.

You bear the risk and cost of returning the Goods.

40. Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within 7 days after delivery.

Risk and title

41. The risk in the Goods will pass to you on completion of delivery.

42. Title to the Goods will not pass to you until we have received payment in full in cleared funds for:

(a) the Goods and/or

(b) any other goods or services that we have supplied to you in respect of which payment has become due.

43. Until title to the Goods has passed to you, you must

(a) hold the Goods on a fiduciary basis as our bailee; and/or

(b) store the goods separately and not remove, deface or obscure any identifying mark or packaging on or relating to the Goods; and/or

(c) keep the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery.

44. As long as the Goods have not been resold, or irreversibly incorporated into another product, and without limiting any other right or remedy we may have, we can at any time ask you to deliver up the Goods and, if you fail to do so promptly, enter any of your premises or of any third party where the Goods are stored in order to recover them.


45. We can terminate the sale of Goods under the Contract where:

(a) you commit a material breach of your obligations under these Terms and Conditions;

(b) you are or become or, in our reasonable opinion, are about to become the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtors;

(c) you enter into a voluntary arrangement under Bankruptcy Act (Scotland) 2014, or any other scheme or arrangement is made with your creditors; or

(d) you convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part thereof, any documents are filed with the court for the appointment of an administrator, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for the winding up of your affairs or for the granting of an administration order, or any proceedings are commenced relating to your insolvency or possible insolvency.

Limitation of liability

46. Our liability under the Contract, and in breach of statutory duty, and in tort, misrepresentation or otherwise will be limited to this section.

47. Subject to the clauses above on Inspection and Acceptance and Risk and Title, all warranties, conditions or other terms implied by statute or common law (save for those implied by Section 12 of the Sale of Goods Act 1979) are excluded to the fullest extent permitted by law.

48. If we do not deliver the Goods, our liability is limited, subject to the clause below, to the costs and expenses incurred by you in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods.

49. Our total liability will not, in any circumstances, exceed the total amount of the Price payable by you.

50. We will not be liable (whether caused by our employees, agents or otherwise) in connection with the Goods, for:

(a) any indirect, special or consequential loss, damage, costs, or expenses; and/or

(b) any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or other third-party claims; and/or

(c) any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; and/or

(d) any losses caused directly or indirectly by any failure or breach by you in relation to your obligations; and/or

(e) any loss relating to the choice of the Goods and how they will meet your purpose or the use by you of the Goods supplied.

51. The exclusions of liability contained within this clause will not exclude or limit our liability for death or personal injury caused by our negligence; or for any matter for which it would be illegal for us to exclude or limit our liability; and for fraud or fraudulent misrepresentation.


52. All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).

53. Notices will be deemed to have been duly given:

(a) when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;

(b) when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;

(c) on the fifth business day following mailing, if mailed by national ordinary mail; or

(d) on the tenth business day following mailing, if mailed by airmail.

54. All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

Data protection

55. When providing the Goods to the Buyer, the Seller may gain access to and/or acquire the ability to transfer, store or process personal data of employees of the Buyer.

56. The parties agree that where such processing of personal data takes place, the Buyer shall be ‘data controller’ and the Seller shall be the ‘data processor’ as defined in the General Data Protection Regulation (GDPR) as may be amended, extended and/or re-enacted from time to time.

57. For the avoidance of doubt, ‘Personal Data’, ‘Processing’, ‘Data Controller’, ‘Data Processor’ and ‘Data Subject’ shall have the same meaning as in the GDPR.

59. The Seller shall only Process Personal Data to the extent reasonably required to enable it to provide the Goods as mentioned in these terms and conditions or as requested by and agreed with the Buyer, shall not retain any Personal Data longer than necessary for the Processing and refrain from Processing any Personal Data for its own or for any third party’s purposes.

60. The Seller shall not disclose Personal Data to any third parties other than employees, directors, agents, subcontractors or advisors on a strict “need-to-know” basis and only under the same (or more extensive) conditions as set out in these terms and conditions or to the extent required by applicable legislation and/or regulations.

61. The Seller shall implement and maintain technical and organisational security measures as are required to protect Personal Data Processed by the Seller on behalf of the Buyer. Further information about the Seller’s approach to data protection are specified in its Data Protection Policy, which can be found on our website. For any enquiries or complaints regarding data privacy, you can e-mail: hello@occa-design.com.

Circumstances beyond the control of either party

62. Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question.

No Waiver

63. No waiver by us of any breach of these Terms and Conditions by you shall be considered as a waiver of any subsequent breach of the same or any other provision.


64. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law and jurisdiction

65. This Agreement shall be governed by and interpreted according to the law of Scotland and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Scottish courts.